Shipping policy

Orders are processed and dispatched within 1-3 business days (Monday-Thursdays excluding public holidays). At times, there may be delays processing due to high order traffic.

Couriers do not deliver orders on weekends and public holidays.

EXPRESS SHIPPING (Australia Post): Estimated delivery within 1-3 business days from the dispatch day.

STANDARD SHIPPING (Australia Post): Estimated delivery within 5-7 business days from the dispatch day.

Inaccurate address
If there are any address discrepancies with your order the item is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any items that are returned to us.
 
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be re-sent.

Delays and Stolen Items

My Jerky Hut. is not responsible for unforeseen delays due to the Australia Postal System, nor are we responsible for lost, stolen or damaged items once delivered. Once items are scanned as delivered to the customers address, it is up to the customer to claim any missing, stolen, or damaged items with Australia Post or selected carrier.

All parcels are sent with “signature required”. If undelivered or someone is not home to receive the package, Australia Post will take the parcel to your nearest post office to await your collection. All parcels must be collected within 2 business days as the items are perishable, if collected after this period we cannot be responsible for any damages or issues with products.

If SAFE DROP is selected for your shipment through your tracking link, the parcel will be left unattended and, My Jerky Hut, is no longer responsible. If the parcel is stolen or damaged it cannot be replaced/refunded. We cannot guarantee that Australia Post delivery drivers will follow delivery instructions and cannot judge if the area is “safe” to leave the parcel. Please select this option at your own risk.